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Apartment Casablanca ***

Puerto de la Cruz,  Spain

Phone: +34922371814 Fax: +0034922374209 E-mail:: reservas@aptoscasablanca.com

Price: 0 € (Average)

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Rating by guests: 8.7 Based on 373 reviews

Room Services
  • Rooms: 287
  • Television: international channels
  • Hairdryer
  • Tub or shower
  • Kitchen
  • Microwave
Main facilities
  • Rooms: 287
  • Parking
  • Bar - coffee shop
  • Swimming pool
  • Terrace
  • Sauna
  • Lounge
  • Heated swimming pool
  • Children's Playground
General services
  • Rooms: 287
  • Laundry service
  • 24-Hour Front Desk
Apartment Casablanca
Calzada de Martíanez, 4 (38400) - Puerto de la Cruz (Spain)

Access:

 

Overall rating:  8.7 Based on the last 40 of 373 reviews

Would you recommend this hotel?

  • Yes: 92.5%
  • No: 2.5%
  • I don't know: 5%

Rating by subject

  • Cleanliness: 8.5
  • Location: 8.5
  • Common facilities and services: 7.7
  • Staff: 9.1
  • Quietness: 8.9
  • Room: 8.3
  • Value for money: 8.2

March/2015 Someone from Asturias thinks:

  • Overall rating: 9.1
  • Would you recommend it? Yes
  • Positive: El equipamiento del apartamento, la limpieza y la piscina.
  • Negative: Que en el hotel no haya buffet
  • I RECOMMEND it for... Older travelers, Families, Couples, Peace seekers, Handicapped, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 5
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4

  • The hotel's reply:

    "Estimado cliente, Muchas gracias por dedicarnos parte de su tiempo en hacernos llegar su opinión sobre nuestros apartamentos. Nos agrada saber que su estancia entre nosotros ha sido satisfactoria y agradecemos los comentarios sobre nuestro personal y nuestros servicios; ello nos anima a seguir mejorando cada día para ofrecer un mejor servicio a nuestros clientes. Por lo que se refiere a su comentario lo tendremos en cuenta para mejorar. Esperamos verle de nuevo entre nosotros. Departamento de Calidad APARTAMENTOS CASABLANCA "

February/2015 Someone from MADRID thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Peace seekers
  • I recommend it especially AGAINST... Luxury, Classic style lovers, Modern style lovers, Business travelers
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3

  • The hotel's reply:

    "Estimado cliente, Muchas gracias por dedicarnos parte de su tiempo en hacernos llegar su opinión sobre nuestros apartamentos. Nos agrada saber que su estancia entre nosotros ha sido satisfactoria y agradecemos los comentarios sobre nuestro personal y nuestros servicios; ello nos anima a seguir mejorando cada día para ofrecer un mejor servicio a nuestros clientes. Esperamos verle de nuevo entre nosotros. departamento de Calidad APARTAMENTOS CASABLANCA "

February/2015 Someone from UK thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive: It was clean and efficient. The reception staff were excellent. It had a nice airy relaxed feel about the place.
  • Negative: The breakfast choices were quite restrictive. The pool could have been a bit warmer.
  • I RECOMMEND it for... Older travelers, Families, Peace seekers, Travelers with a car
  • I recommend it especially AGAINST... Couples, Luxury
  • Cleanliness: 7.5
  • Location: 5
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3

  • The hotel's reply:

    "Dear client, Thank you for taking the time to share your opinion about us. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA "

February/2015 Someone from Finland thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: all
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples
  • I recommend it especially AGAINST... Business travelers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Hyvä asiakas Kiitos, että otit jakaa mielipiteesi meistä. Meillä on ilo tietää, että luonamme oli koko tyytyväisyyttä ja arvostamme kommentteja koskien henkilöstön ja palvelujen varmasti auttaa ja motivoida meitä pyrkimyksiä tarjota parasta mahdollista palvelua asiakkaillemme. Toivomme on mahdollisuus toivottaa teidät jälleen meidän keinona seuraava loma. Departamento de Calidad APARTAMENTOS CASABLANCA"

January/2015 Someone from UK thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: Friendly staff and convenient location
  • Negative:
  • I RECOMMEND it for... Families, Couples, Budget travelers, Business travelers
  • I recommend it especially AGAINST... Handicapped
  • Cleanliness: 10
  • Location: 10 Good access to bus stops and city centre
  • Common facilities and services: 7.5
  • Staff: 10 Friendly and helpful. Top marks to Reception
  • Quietness: 7.5
  • Room: 10 We booked Studio but were given a 2 Bed apartment
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Dear client, Thank you for taking the time to share your opinion about. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA"

December/2014 Someone from Swedwen thinks:

  • Overall rating: 6.1
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Older travelers
  • I recommend it especially AGAINST... Young travelers
  • Cleanliness: 5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 2.5 No response given
  • Room: 5
  • Value for money: 5
Stars it deserves 3

  • The hotel's reply:

    "Dear client Thank you for taking the time to share your opinion about us. We are pleased to know that you have enjoyed your stay with us and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA "

December/2014 Someone from UK thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: The cleanliness and how well the apartments are furnished. The staff are all brilliant too.
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples, Classic style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Dear client, Thank you for taking the time to share your opinion about us. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our resort for your next holiday. Departamento de Calidad APARTAMENTOS CASABLANCA "

December/2014 Someone from Finland thinks:

  • Overall rating: 6.8
  • Would you recommend it? I don't know
  • Positive: Siisti kiva hotelli
  • Negative: Lämpöisemmät lattiat
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 2

  • The hotel's reply:

    "Hyvä asiakas Kiitos, että otit jakaa mielipiteesi. Meillä on ilo tietää, että luonamme oli koko tyytyväisyyttä ja arvostamme kommentteja koskien henkilöstön ja palvelujen varmasti auttaa ja motivoida meitä pyrkimyksiä tarjota parasta mahdollista palvelua asiakkaillemme. Toivomme on mahdollisuus toivottaa teidät jälleen meidän keinona seuraava loma. Departamento de Calidad APARTAMENTOS CASABLANCA"

December/2014 Someone from Las Palmas de Gran Canaria thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: Su cuidado y la calma que transmite,un buen lugar para olvidar.
  • Negative: El agobio y control del personal y trato a la persona.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST... Young travelers, Families, Handicapped
  • Cleanliness: Not rated
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: Not rated
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 3

  • The hotel's reply:

    "Estimado cliente, Muchas gracias por dedicarnos parte de su tiempo en hacernos llegar su opinión sobre nuestros apartamentos. Nos agrada saber que su estancia entre nosotros ha sido satisfactoria y agradecemos los comentarios sobre nuestro personal y nuestros servicios; ello nos anima a seguir mejorando cada día para ofrecer un mejor servicio a nuestros clientes. En referencia a sus observaciones las apreciamos sinceramente y las tendremos en consideración para mejorar. Esperamos verle de nuevo entre nosotros. Departamento de Calidad APARTAMENTOS CASABLANCA"

December/2014 Someone from Navarra thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: La atención prestada por todo el personal con el que tuve contacto. El apartamento en general y también las vistas desde el mismo.
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples, Peace seekers
  • I recommend it especially AGAINST... Young travelers
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Estimado cliente, muchas gracias por dedicarnos parte de su tiempo en hacernos llegar su opinión sobre nuestros apartamentos. Nos agrada saber que su estancia entre nosotros ha sido satisfactoria y agradecemos los comentarios sobre nuestro personal y nuestros servicios; ello nos anima a seguir mejorando cada día para ofrecer un mejor servicio a nuestros clientes. Por lo que se refiere a su comentario pensamo se trate de un caso aislado visto que uno de los servicios mejor valorado de nuestro complejo es justo la limpieza. Sentimos no haber alcanzado en este caso el nivel de satisfacción deseado. Esperamos verle de nuevo entre nosotros. Departamento de Calidad APARTAMENTOS CASABLANCA"

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Apartment Casablanca Calzada de Martíanez, 4 Puerto de la Cruz 38400 Spain
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