Accueil > Europe > Espagne > Îles Canaries (Communauté Autonome) > Santa Cruz de Ténérife (Province) > Adeje (Canton) > Adeje (Localité) > 38679 (Code Postal)
Hotel Suite Villa María *****
Adeje, Espagne
Tél.: 922 16 85 84 Fax: 922 16 85 83
Av. de los Acantilados s/n (38679) - Adeje (La Caleta - Adeje) (Espagne)
Accès:
Evaluation générale: 9,4 Basée sur les dernières 40 de 150 opinions
Recommenderiez-vous cet hôtel ?
- Oui: 95%
- Non: 5%
- Je ne sais pas: 0,0%
Détail de la note
- Propreté: 10
- Situation: 8,2
- Installations et services: 9
- Personnel: 10
- Tranquillité: 9,5
- Chambre: 9,4
- Relation qualité-prix: 8,3
Juillet/2016 Une personne de Uk pense:
- Evaluation générale: 10
- Recommenderiez-vous cet hôtel? Oui
- Positif: Definitely the Hotel Staff - everyone was extremely helpful and made our stay am absolute pleasure
- Négatif: Nothing we disliked
- Je le RECOMMANDE spécialement pour... Retraités, Familles, Couples, Amateurs de luxe
- Je le DÉCONSEILLE pour...
- Propreté: 10
- Situation: 10
- Installations et services: 10
- Personnel: 10
- Tranquillité: 10
- Chambre: 10
- Relation qualité-prix: 10
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Réponse de l'hôtel:
"Dear Guest, Thank you very much for writing such a good review about your stay at Hotel Suite Villa María, as well as for the fantastic rate you have offered to us in all our services! We are absolutely happy to know that you spent such a wonderful time with us. We are also delighted to know that our staff fullfilled your expectations. Comments like yours encourages us to keep working day by day with a unique goal: guest satisfaction. We are already looking forward to welcoming you again soon! Best Regards, Guest Relations Team Hotel Suite Villa María "
Juillet/2016 Une personne de Cantabria pense:
- Evaluation générale: 9,8
- Recommenderiez-vous cet hôtel? Oui
- Positif: Ubicación, limpieza e instalaciones.
- Négatif:
- Je le RECOMMANDE spécialement pour... Familles
- Je le DÉCONSEILLE pour...
- Propreté: 10
- Situation: 10
- Installations et services: 10
- Personnel: 10
- Tranquillité: 10
- Chambre: 10
- Relation qualité-prix: 7,5
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Réponse de l'hôtel:
"Dear Guest, Thank you very much for writing such a good review about your stay at Hotel Suite Villa María, as well as for the fantastic rating given to us! We are delighted to read that you had a wonderful experience with us and you enjoyed all our facilities, and our cleaning service and the location of the Hotel completely met your expectations. We hope to have the opportunity to welcome you soon at the hotel and be able to offer your a much better experiencel, if it's possible. This is our objective! ;) Best regards, Guest Relations Team Hotel Suite Villa María"
Juillet/2016 Une personne de Scotland pense:
- Evaluation générale: 6,6
- Recommenderiez-vous cet hôtel? Je ne sais pas
- Positif:
- Négatif:
- Je le RECOMMANDE spécialement pour...
- Je le DÉCONSEILLE pour...
- Propreté: 10
- Situation: 2,5
- Installations et services: 7,5
- Personnel: 10
- Tranquillité: 7,5
- Chambre: 7,5
- Relation qualité-prix: 5
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Réponse de l'hôtel:
"Estimado cliente: En primer lugar darle las gracias por el tiempo que nos ha dedicado en evaluar su estancia en Hotel Suite Villa María, así como por ofrecernos buenas puntuaciones en gran parte de nuestros servicios. Estamos orgullosos de que el servicio de limpieza y el personal han cumplido plenamente sus expectativas. No obstante, observamos que no está muy conforme con la localización del hotel. Por ello, en primer lugar, lamentamos no haber cumplido sus expectativas en este sentido, y en segundo lugar, si decide darnos una nueva oportunidad, le invitamos a que haga uso de nuestro servicio de autobús diario o incluso el "Rent a Car" que puede contratar directamente con nosotros. Muchos de nuestros clientes optan por alquilar su propio vehículo y así poder disfrutar de una forma más cómoda de todos los rincones que nos brinda esta maravillosa isla. Estaríamos encantados de recibirle nuevamente en el hotel y ofrecerle de nuevo una grata experiencia, ¡o incluso mejor! :) Reciba un atento saludo, Equipo de Atención al Cliente Hotel Suite Villa María "
Juillet/2016 Une personne de belgium pense:
- Evaluation générale: 9,8
- Recommenderiez-vous cet hôtel? Oui
- Positif: overall super hotel
- Négatif: barbecue smell during the evening at the poolside
- Je le RECOMMANDE spécialement pour... Familles
- Je le DÉCONSEILLE pour...
- Propreté: 10
- Situation: 7,5
- Installations et services: 10
- Personnel: 10
- Tranquillité: 10
- Chambre: 10
- Relation qualité-prix: 10
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Réponse de l'hôtel:
"Dear Guest: Thank you very much for writing such a good review about your stay at Hotel Suite Villa María, as well as for the high rating given to us to all our services. We are delighted to know that you had so nice time hosting with us, and you think that we are a 'super hotel'! :) Regarding your comments about the smell of the barbecue in the pool, we are sorry to hear that this was disgusting for you. We have taken good note about it in order to study the possibilities and try to avoid it our utmost. We hope to have you back soon at the hotel and to be able to keep your trust for a long time. We are already looking forward to welcoming you again soon! Best regards, Guest Relations Team Hotel Suite Villa María"
Juillet/2016 Une personne de Tenerife pense:
- Evaluation générale: 9,3
- Recommenderiez-vous cet hôtel? Oui
- Positif: El desayuno y la limpieza en general
- Négatif: Las hormigas y los mosquitos dentro de la villa
- Je le RECOMMANDE spécialement pour... Familles, Couples, Personnes cherchant la tranquillité
- Je le DÉCONSEILLE pour...
- Propreté: 10
- Situation: 7,5 Imprescindible tener un coche
- Installations et services: 10
- Personnel: 7,5
- Tranquillité: 10
- Chambre: 7,5
- Relation qualité-prix: 7,5
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Réponse de l'hôtel:
"Estimado cliente: Muchísimas gracias por el tiempo dedicado a evaluar su estancia en Hotel Suite Villa María. Nos sentimos tremendamente agradecidos por la altísima puntuación que nos ha otorgado y nos alegra que en términos generales su estancia con nosotros haya sido agradable. Aún así, le aseguramos que hemos tomado buena nota de su queja con respecto a las hormigas dentro de la villa. Somos conscientes de que en esta época del año y con las altas temperaturas, en ocasiones, algunas villas se ven afectadas de este modo y trataremos en lo sucesivo de paliar estas situaciones todo lo posible para que tanto usted como otros clientes no tengan que volver a verse afectados por ellas. Esperamos de corazón que esta situación puntual no le desanime para volver a visitarnos, ya que estamos seguros de que no volverá a sufrir esta circunstancia y que, por el contrario, podrá disfrutar enormemente de su villa en su próxima visita. Estaremos deseando recibirle nuevamente. Saludos cordiales, Departamento de Atención al Cliente Hotel Suite Villa María"
Juillet/2016 Une personne de Tenerife pense:
- Evaluation générale: 9,3
- Recommenderiez-vous cet hôtel? Oui
- Positif: La tranquilidad en las instalaciones, y la eficiencia y amabilidad en el servicio.
- Négatif: El Bar Plaza debería tener música en vivo y cerrar a las 12:30 de la noche
- Je le RECOMMANDE spécialement pour...
- Je le DÉCONSEILLE pour...
- Propreté: 7,5
- Situation: 7,5
- Installations et services: 7,5
- Personnel: 10
- Tranquillité: 10
- Chambre: 10
- Relation qualité-prix: 7,5
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Réponse de l'hôtel:
"Estimado cliente: Muchísimas gracias por el tiempo dedicado a evaluar su estancia con nosotros en Hotel Suite Villa María. Nos alegra que haya disfrutado de la tranquilidad de nuestro complejo y que nuestros servicios y personal le hayan parecido eficientes y amables. Hemos tomado buena nota de su sugerencia en torno a la música en vivo y a la hora de cierre del Bar Plaza. No podemos saber en este momento cuál fue la fecha de su estancia, ya que el comentario en nuestro sistema es anónimo por motivos de calidad, pero imaginamos que tuvo que ser antes de verano, ya que en estos momentos contamos con actuaciones en directo todos los fines de semana. Eso sí, en nuestra Terraza de Verano que hemos abierto en la segunda planta al aire libre durante la época estival. Le animamos a venir a disfrutarla cuando lo desee ya que estará abierta todo el verano tanto para clientes como para quien quiera acceder a ella para pasar una agradable velada. En cualquier caso, le aseguramos que tenemos en cuenta su sugerencia y que nuestro objetivos es continuar aumentando los servicios de animación y ambientación para clientes. Esperamos que pueda disfrutar de ellos en su próxima visita, que deseamos que sea pronto. Un cordial saludo, Equipo de Atención al Cliente Hotel Suite Villa María"
Juin/2016 Une personne de Vienna pense:
- Evaluation générale: 8,1
- Recommenderiez-vous cet hôtel? Oui
- Positif:
- Négatif:
- Je le RECOMMANDE spécialement pour... Familles, Couples
- Je le DÉCONSEILLE pour...
- Propreté: 10
- Situation: 7,5
- Installations et services: 7,5
- Personnel: 7,5
- Tranquillité: 5
- Chambre: 10
- Relation qualité-prix: 7,5
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Réponse de l'hôtel:
"Dear Guest: Thank you so much for your time taken to evaluate your stay at Hotel Suite Villa María. We are happy to see that in general terms you had a good experience while hosting with us. Furthermore, we are worry to see just a 5 in the Tranquility option, as soon as our hotel use to have the highest scores in this item. We really would like to know if you had any problem during your stay that made you not to be relaxed. So, please, if you would like to let us know anything else about your experience do not hesitate in writing us to comercial@suitevillamaria.com and we will be happy to face any problem you had. Thank you so much for your trust and we hope to have the opportunity of hosting you again soon. Best Regards, Guest Relations Team Hotel Suite Villa María"
Juin/2016 Une personne de UK pense:
- Evaluation générale: 9,7
- Recommenderiez-vous cet hôtel? Oui
- Positif: Facilities, polite and professional staff, children's activities
- Négatif:
- Je le RECOMMANDE spécialement pour... Familles, Couples, Amateurs de luxe
- Je le DÉCONSEILLE pour...
- Propreté: 10
- Situation: 7,5 Nice walk to La Caleta, very quiet area otherwise.
- Installations et services: 10
- Personnel: 10 Excellent staff. Special mention to the waiting staff at breakfast and the pool area - very good with our children. Also special mention to Bea who runs the childrens events - a real credit.
- Tranquillité: 10
- Chambre: 7,5 The room was generally excellent (villa 55). My only criticism would be that the view wasn't quite as nice as previous stay (we previously stayed in villa 30-something, on the other side of the site)
- Relation qualité-prix: 10
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Réponse de l'hôtel:
"Dear Guest: Thank you so much for your evaluation and for your comments. We are really happy to know that you have enjoyed your second visit to Hotel Suite Villa María and we feel really honored to receive such a high score from a repeating guest. Furthermore, regarding to your comment about the views, we are so sorry to read that you didn't like them so much as the first time. As you know, the resort is really big and all the villas look to the sea and the golf course but, of course, not all are exactly the same. We highly recommend you, for your next visit, to ask in your booking for the number of the villa that you would prefer (if you cannot remember, you can check our map: http://www.hotelsuitevillamaria.es/images/plano.jpg), and our booking staff will do their best to satisfy your demand. :) We are already looking forward to welcoming you again. We hope to be soon! Best regards, Guest Relations Team Hotel Suite Villa María"
Juin/2016 Une personne de UK pense:
- Evaluation générale: 8,6
- Recommenderiez-vous cet hôtel? Oui
- Positif: Quality of the villa.
- Négatif: No egg chef - unbelievable that there were no freshly cooked eggs for breakfast, just hard fried ones. Flies round pool bar.
- Je le RECOMMANDE spécialement pour... Familles
- Je le DÉCONSEILLE pour... Retraités, Personnes handicapées, Budgets limités
- Propreté: 10 Villa especially worthy of mention - well done housekeeping.
- Situation: 7,5 Lovely views but needs shuttle to La Caleta.
- Installations et services: 10
- Personnel: 10
- Tranquillité: 10
- Chambre: 10
- Relation qualité-prix: 7,5 Proper breakfast would have meant a 5.
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Réponse de l'hôtel:
"Dear Guest: We really appreciate your time taken to rate and evaluate your stay at Hotel Suite Villa María and we also feel delighted to know that you and your family enjoyed so much our hotel. Furthermore, we have to apologize if you felt disappointed for our breakfast service. We are really upset to know that you and your family could not enjoy of fresh cooked eggs in our restaurant, since our Cooking Staff is always ready and happy to prepare any dish that our guests request (even if they were not included in the menus) during breakfast service, as well as during lunch at the Pool Bar, and during the dinners. We cannot know now if there was any misunderstanding in this sense with our waiters, or if you felt any shy to ask them about it, but we have to encourage you that in your next visit, please, do not hesitate in asking for your eggs cooked in the way you and your family prefer, and we can guarantee that our chef will do his best to fit your expectations. We just can ask you to give us a second chance to discover that our staff is always happy to satisfy every demand of our customers. We are sure that you and your family won't regret for a second visit. We are looking forward to welcoming you back and to be able to take away that little bad feeling you had. Best regards, Guests Relations Team Hotel Suite Villa María"
Juin/2016 Une personne de Hampshire UK pense:
- Evaluation générale: 9,6
- Recommenderiez-vous cet hôtel? Oui
- Positif: I like the extra space, private garden and Jacuzzi we experienced in out two bedroom villa.
- Négatif:
- Je le RECOMMANDE spécialement pour... Retraités, Familles, Couples, Amateurs de luxe, Personnes cherchant la tranquillité, Voyageurs en voiture, Amateurs de vie saine
- Je le DÉCONSEILLE pour...
- Propreté: 10 Cleaning service daily if desired. all public areas spotless.
- Situation: 7,5 10 minutes walk from nearest village. excellent internal standard sporting facility across the road
- Installations et services: 10 Everything you need for a relaxing holiday
- Personnel: 10 Faultless
- Tranquillité: 10 Very peaceful
- Chambre: 10 We two had a two bedroom villa so loads of space. I'm sure there would be plenty for four for which it is designed.
- Relation qualité-prix: 7,5 Not the cheapest venue, but you get what you pay for!
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Réponse de l'hôtel:
"Dear Guest: Thank you very much for dedicating some minutes to evaluate your experience hosting at Hotel Suite Villa María. We really appreciate every single comment you have left to us and we are highly thankful for so high score that you have given to us. We are so happy to read that you enjoyed so much your time with us, and we are already looking forward to welcoming you again in your next visit, hoping to be soon. Best Regards, Guest Relations Team Hotel Suite Villa María"