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Apartment Casablanca ***

Puerto de la Cruz,  Spain

Phone: +34922371814 Fax: +0034922374209 E-mail:: reservas@aptoscasablanca.com

Price: 0 € (Average)

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Rating by guests: 9.0 Based on 357 reviews

Room Services
  • Rooms: 287
  • Television: international channels
  • Hairdryer
  • Tub or shower
  • Kitchen
  • Microwave
Main facilities
  • Rooms: 287
  • Parking
  • Bar - coffee shop
  • Swimming pool
  • Terrace
  • Sauna
  • Lounge
  • Heated swimming pool
  • Children's Playground
General services
  • Rooms: 287
  • Laundry service
  • 24-Hour Front Desk
Apartment Casablanca
Calzada de Martíanez, 4 (38400) - Puerto de la Cruz (Spain)

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Overall rating:  9.0 Based on the last 40 of 357 reviews

Would you recommend this hotel?

  • Yes: 92.5%
  • No: 0.0%
  • I don't know: 7.5%

Rating by subject

  • Cleanliness: 9
  • Location: 8.7
  • Common facilities and services: 8.7
  • Staff: 9.3
  • Quietness: 8.5
  • Room: 8.6
  • Value for money: 8.9

September/2020 Someone from Toledo thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: El trato y la limpieza.
  • Negative: Nada.
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3

August/2020 Someone from Madrid thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: El apartamento que era espacioso y con buenas vistas. También la limpieza en todo el hotel y que se nos facilitara a los huéspedes el reciclaje.
  • Negative:
  • I RECOMMEND it for... Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 10
  • Room: 10
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Buenos días, Muchas gracias por publicar su valoración sobre su estancia en nuestros Apartamentos. Trasladaré sus comentarios a nuestro personal y espero volver a verles en un futuro próximo .Que tengan un feliz verano. Hasta pronto. Un saludo. Marta Sánchez Departamento de Calidad."

August/2020 Someone from España thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: El apartamento
  • Negative: La iluminación de apartamento
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST... Luxury
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Buenas tardes,Gracias por compartir sus comentarios y por escoger nuestro complejo como destino de sus vacaciones.Estaremos encantados de servirles nuevamente.Les deseamos lo mejor. un saludo "

February/2020 Someone from Windischgarsten thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Sehr freundliches Personal, gut ausgestattet, sehr gepflegt, große Appartements
  • Negative: Mangelnde Infrastruktur rund um das Haus (wenige Restaurants, kein Supermarkt in unmittelbarer Nähe
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Sowohl die Appartements, als auch die Außenbereiche sind stets sehr gepflegt
  • Location: 7.5 Zentrumsnahe, jedoch die Infrastruktur rund um das Haus ist ausbaufähig
  • Common facilities and services: 10 Alles da, was man braucht.
  • Staff: 10 Sehr freundliches Personal.
  • Quietness: 7.5 Gut, wenn das Appartement in den Innenhof gerichtet ist. Weniger, wenn es auf die Av. Marqués de Villanueva del Prado zeigt
  • Room: 7.5 Dem allgemeinen Zustand entsprechend gut. Groß, funktionell. Ausblick abhängig von der Lage.
  • Value for money: 10 Absolut gutes Preis-Leistungsverhältnis.
Stars it deserves 3
  • The hotel's reply:

    "Lieber Gast, Wir freuen uns dass Sie ein schónen aufenthalt bei uns verbracht haben. Unsere Türen sind wieder geöffnet und freuen uns darauf, Sie in naher Zukunft wiederzusehen. "

February/2020 Someone from Kreuzlingen thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive: Der Baustil. Ziemlich Zentral. Personal freundlich nur ein Hola fehlt beim vorbeilaufen, es wird meistens weggeschaut.
  • Negative: etwas heruntergekommen. Leider wird von seitens Personal ausser Putzequippe nie mit Hola begrüsst, weder an der Reception noch sonst. Das Essen, alles fertigware aus der Tiefkühltruhe, kein wunder essen so wenig leute dort. Wenn es zb dazu ein Menu pro tag selbst hergestellt würde, 1xFleisch, 1 xFisch 1x Vegetarisch. Oder ein Tapasmenue?
  • I RECOMMEND it for... Older travelers, Couples, Classic style lovers
  • I recommend it especially AGAINST... Luxury, Modern style lovers, Handicapped, Budget travelers, Travelers with a car
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Sehr geehrter Gast, es tut uns sehr leid für den Eindruck, den Sie über unsere Mitarbeiter gemacht haben. Wir zeichnen uns durch ein freundliches und hilfsbereites Personal aus. Wir glauben auch, dass das Essen nicht nach Ihren Wünschen ist, aber wir haben kein Restaurant, wir haben eine Bar-Cafeteria mit kombinierten Gerichten, obwohl wir daran arbeiten, die Qualität und Vielfalt unserer Produkte zu verbessern. Wir hoffen, dass Sie uns noch einmal besuchen und danken Ihnen Ihr konstruktives Feedback. "

January/2020 Someone from Finlandia thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: Personal muy amable
  • Negative: No había sol en nuestro balcón
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    " Hyvä vieras, kiitos paljon ystävällisistä kommenteistaan Casablancassa, odotamme innolla näkevämme sinut jälleen lähitulevaisuudessa. Sydämellinen tervehdys. Departamento de Calidad."

January/2020 Someone from the netherlands thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: hospitality, service
  • Negative:
  • I RECOMMEND it for... Older travelers
  • I recommend it especially AGAINST... Classic style lovers
  • Cleanliness: 10 every day cleaning exept thursday and sunday
  • Location: 7.5 near the boulevard
  • Common facilities and services: 7.5 no comment
  • Staff: 10 very friendly
  • Quietness: 7.5 after eleven its quiet
  • Room: 7.5 limited view of the sea
  • Value for money: 7.5 we have got wgat we expected
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, We would like to thank you for having chosen Apartamentois Casablanca for your recent stay in Puerto de la Cruz. Your comments are very value to us.We hope to welcome you back again in the near future. Best regards. Departamento de Calidad"

January/2020 Someone from Dortmund thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: die Ruhe die man in der Wohnanlage genießt.
  • Negative: die direkte Umgebung der Anlage. Zwei schreckliche Hotelbauten in der Nachbarschaft.
  • I RECOMMEND it for... Young travelers, Couples, Peace seekers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Lieber Gast. Danke schön fúr Ihre positive Kommentare.Wir freuen uns dass sie ein schönen Aufenthalt bei uns verbracht haben und wir hoffen sie bald wieder zu sehen. bis Bald."

January/2020 Someone from Suecia thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: La cocina tiene de todo, inclusive horno, y es fácil preparar buena comida 😀
  • Negative:
  • I RECOMMEND it for... Families, Couples, Peace seekers, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, Thank you for giving us your opinion regarding your stay with us.We look forward to see you back soon. Departamento de Calidad"

January/2020 Someone from Finland thinks:

  • Overall rating: 5.4
  • Would you recommend it? I don't know
  • Positive: It was clean
  • Negative: Tightness of the room
  • I RECOMMEND it for... Older travelers, Families
  • I recommend it especially AGAINST... Young travelers, Modern style lovers
  • Cleanliness: 7.5
  • Location: 7.5 Good location close to the centre
  • Common facilities and services: 7.5
  • Staff: 5 Staff was very helpful but several mix ups with payments was not really good.
  • Quietness: 7.5
  • Room: 2.5 Tight room even it was one bedroom apartment.
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Der guest, Thank you for giving your opinion regarding your stay with us,we are glad you found the staff so nice .Sorry if you didn´t find the apartament big enough but the regular size in one bedroom apartments is 40 square/m although the distribution in all the apartments is not exactly the same . We hope you give us the opportunity to serve you in the future. Parhain terveisin Departamento de Calidad "

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Apartment Casablanca Calzada de Martíanez, 4 Puerto de la Cruz 38400 Spain
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