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Apartment Casablanca ***

Puerto de la Cruz,  Spain

Phone: +34922371814 Fax: +0034922374209 E-mail:: reservas@aptoscasablanca.com

Price: 0 € (Average)

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Rating by guests: 9.1 Based on 364 reviews

Room Services
  • Rooms: 287
  • Television: international channels
  • Hairdryer
  • Tub or shower
  • Kitchen
  • Microwave
Main facilities
  • Rooms: 287
  • Parking
  • Bar - coffee shop
  • Swimming pool
  • Terrace
  • Sauna
  • Lounge
  • Heated swimming pool
  • Children's Playground
General services
  • Rooms: 287
  • Laundry service
  • 24-Hour Front Desk
Apartment Casablanca
Calzada de Martíanez, 4 (38400) - Puerto de la Cruz (Spain)

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Overall rating:  9.1 Based on the last 40 of 364 reviews

Would you recommend this hotel?

  • Yes: 95%
  • No: 0.0%
  • I don't know: 5%

Rating by subject

  • Cleanliness: 8.9
  • Location: 8.8
  • Common facilities and services: 8.7
  • Staff: 9.4
  • Quietness: 9.1
  • Room: 9.1
  • Value for money: 9

April/2021 Someone from Tenerife thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Las instalaciones y la amabilidad del servicio en general
  • Negative:
  • I RECOMMEND it for... Families, Couples, Peace seekers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Estimado huésped ,muchas gracias por el tiempo que ha tomado en evaluar su estancia entre nosotros. Sus comentarios nos ayudan a mejorar nuestros servicios. Si desea volver a visitarnos le comunicamos estaremos encantados de servirles nuevamente. Un cordial saludo Marta Sánchez Departamento de Calidad."

April/2021 Someone from Santa Cruz de Tenerife thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: Amabilidad del personal, limpieza y equipamiento apartamentos
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples, Peace seekers, Business travelers, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Muy bien
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Estimado huésped ,estamos encantados con la valoración otorgada a nuestros Apartamentos. En ella queda reflejado el resultado del esfuerzo realizado de todo el equipo que formamos Casablanca. Nos encantaría volver a servirles, así que les animamos a visitarnos en una próxima ocasión. Muchas gracias y un saludo Marta Sánchez Departamento de Calidad. "

April/2021 Someone from Tenerife thinks:

  • Overall rating: 7.7
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Young travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 2.5
  • Location: 5
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente, gracias por valorar su estadía en nuestros Apartamentos. Trasladaré a nuestro personal su satisfacción por el servicio recibido y le informo que he tomado nota de aquellos puntos dónde no ha estado tan satisfecho. Seguiremos trabajando para mejorar. Esperamos verles de nuevo por nuestra casa. Un saludo. Marta Sánchez Departamento de Calidad."

March/2021 Someone from USA thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: The staff are incredible!!
  • Negative: Signing into the internet repeatedly all day long every day.
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Classic style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Spotless. Covid ready. Friendly efficient housekeepers.
  • Location: 10 Great
  • Common facilities and services: 10 Terrific pool, excellent landscaping
  • Staff: 10 Friendly, rayar to work, helpful.
  • Quietness: 10
  • Room: 10 Omgosh the view from my room was superb
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Thank you for reviewing your stay.We have taken note and measures about your comments so that we can improve the service that you expect. Best regards. Marta Sánchez Departamento de Calidad."

January/2021 Someone from Belgique thinks:

  • Overall rating: 8.7
  • Would you recommend it? Yes
  • Positive: La serviabilité et la sympathie à l'accueil
  • Negative: Un rouleau de papier wc traînait sous le bidet
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 2.5 Mauvaise insonorisation, on entendait très fort les gens dans l'appartement voisin
  • Room: 7.5
  • Value for money: 5 Prix trop élevé en cette saison
Stars it deserves 3
  • The hotel's reply:

    "Merci pour avoit partagé vos commentaires avec nous. Soyez certain que les informations que vous nous aves fourniesseront utilisées afin de perfectionner léxperience de nos futurs clients et nous esperos sincerement que vous nous donnerez une ultériere la opprtunité de vous accueillir dans futur proche.. Marta Sánchez. Departamento de Calidad. "

October/2020 Someone from Canarias thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5 He estado varias veces pero la última la limpieza no ha sido correcta
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente, le damos las gracias por haber escogido de nuevo nuestro hotel para pasar sus vacaciones.Lamentamos que el servicio de limpieza no haya estado al nivel de sus expectativas.He contactado con la jefa del departamento para solventar cualquier descuido que hayamos podido tener.Le aseguro que estaré pendiente para seguir dando el servicio excelente que nos caracteriza. Esperamos verles de nuevo por nuestra casa. un saludo Marta Sánchez Departamento de calidad."

September/2020 Someone from Southampton,England. thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Everything.
  • Negative: Leaving to come back to England.
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Classic style lovers, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dear guest, thank you for your nice review! It has been a pleasure hosting you .We are very happy that you had a nice time with us and we invite you to visit us again soon. Best Regards. Marta Sánchez. Departamento de Calidad. "

September/2020 Someone from Toledo thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: El trato y la limpieza.
  • Negative: Nada.
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Buenos días, gracias por su valoración.Nos alegra saber que han disfrutado de su estancia en nuestros Apartamentos Casablanca. Les deseamos mucha suerte en estos tiempos que corren y esperamos verles de nuevo por nuestro Hotel. Un saludo, Marta Sánchez Departamento de Calidad. "

August/2020 Someone from Madrid thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: El apartamento que era espacioso y con buenas vistas. También la limpieza en todo el hotel y que se nos facilitara a los huéspedes el reciclaje.
  • Negative:
  • I RECOMMEND it for... Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 10
  • Room: 10
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Buenos días, Muchas gracias por publicar su valoración sobre su estancia en nuestros Apartamentos. Trasladaré sus comentarios a nuestro personal y espero volver a verles en un futuro próximo .Que tengan un feliz verano. Hasta pronto. Un saludo. Marta Sánchez Departamento de Calidad."

August/2020 Someone from España thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: El apartamento
  • Negative: La iluminación de apartamento
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST... Luxury
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Buenas tardes,Gracias por compartir sus comentarios y por escoger nuestro complejo como destino de sus vacaciones.Estaremos encantados de servirles nuevamente.Les deseamos lo mejor. un saludo "

Online reservation
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Apartment Casablanca Calzada de Martíanez, 4 Puerto de la Cruz 38400 Spain
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