Apartment Casablanca ***
Puerto de la Cruz, Spain
Phone: +34922371814 Fax: +0034922374209
- Room Services
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- Rooms: 287
- Television: international channels
- Hairdryer
- Tub or shower
- Kitchen
- Microwave
- Main facilities
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- Rooms: 287
- Parking
- Bar - coffee shop
- Swimming pool
- Terrace
- Sauna
- Lounge
- Heated swimming pool
- Children's Playground
- General services
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- Rooms: 287
- Laundry service
- 24-Hour Front Desk
Calzada de Martíanez, 4 (38400) - Puerto de la Cruz (Spain)
Access:
Would you recommend this hotel?
- Yes: 92.5%
- No: 2.5%
- I don't know: 5%
Rating by subject
- Cleanliness: 8.5
- Location: 8.5
- Common facilities and services: 7.7
- Staff: 9.1
- Quietness: 8.9
- Room: 8.3
- Value for money: 8.2
June/2021 Someone from Madrid thinks:
- Overall rating: 8.4
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May/2021 Someone from Viajero de pareja y muy frecuente a Puerto De la Cruz thinks:
- Overall rating: 9.2
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May/2021 Someone from Warsaw thinks:
- Overall rating: 2.7
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May/2021 Someone from Tenerife thinks:
- Overall rating: 9.1
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May/2021 Someone from Belgique thinks:
- Overall rating: 9.9
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May/2021 Someone from Santa cruz de tenerife thinks:
- Overall rating: 8
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May/2021 Someone from Gran Canaria thinks:
- Overall rating: 8.3
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The hotel's reply:
"Estimado huésped, lamentamos su insatisfacción sobre la imposibilidad de quedarse unas horas más en el apartamento. Es posible ,como usted ha dicho, pagando un suplemento de 30€ pero también disponemos de un salón debajo de recepción con sofás y televisor y vestuarios con duchas y toallas donde ducharse y cambiarse de ropa .Anexo también contamos con un amplio cuarto maletero dónde dejar el equipaje y así poder disfrutar del complejo o de los alrededores hasta el último momento . A lo mejor nuestros compañeros de Recepción no se dieron cuenta de ofrecerles esta otra opción. Por otro lado , agradecemos sus comentarios constructivos y esperamos que hayan disfrutado de una estancia agradable entre nosotros y esperamos verles en un futuro próximo. Un saludo. Departamento de calidad. "
May/2021 Someone from Tenerife thinks:
- Overall rating: 8.9
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The hotel's reply:
"Estimado huésped, agradecemos de antemano la valoración recibida sobre su reciente estancia en nuestros Apartamentos. También apreciamos su observación sobre la actitud de uno de nuestros trabajadores , lo cierto es que la amabilidad es uno de nuestros fuertes por lo que aclararé este tema con el jefe del departamento para que un posible mal día no afecte al trato exquisito que merecen todos nuestros clientes. Esperamos que éste contratiempo no evite que podamos servirles nuevamente. Un cordial saludo. Departamento de Calidad. "
May/2021 Someone from La Laguna (Tenerife) thinks:
- Overall rating: 8.1
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The hotel's reply:
"Estimado huésped, agradecemos su valoración sobre su estancia en nuestros Apartamentos. Lamentamos sinceramente su puntuación sobre la limpieza ,sin embargo discutiremos sus observaciones con el jefe de departamento. Por otro lado, estamos encantados de la puntuación general que nos ha otorgado y en concreto sobre la atención recibida por parte de nuestro personal. Estaremos encantados de servirles nuevamente. Un saludo Departamento de calidad."
April/2021 Someone from Tenerife thinks:
- Overall rating: 9.6
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The hotel's reply:
"Estimado huésped ,muchas gracias por el tiempo que ha tomado en evaluar su estancia entre nosotros. Sus comentarios nos ayudan a mejorar nuestros servicios. Si desea volver a visitarnos le comunicamos estaremos encantados de servirles nuevamente. Un cordial saludo Marta Sánchez Departamento de Calidad."