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Hotel María Elena Palace ****

Madrid,  Spain

Phone: +(34) 913604930 Fax: +(34) 913604789 E-mail:: info@hotelmariaelenapalace.es

Price: 70 - 185 € (Average)

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Rating by guests: 8.4 Based on 766 reviews

Located in the very centre of Madrid, only 50 m from the Puerta del Sol. With a classic style but with modern facilities, it combines the most select ambience with the functionality and comfort of a good hotel. The hotel has 64 very well equipped rooms, and several function rooms with a capacity of between 30 and 200 people. The hotel also has a bar, restaurant, room service, social lounge...

Room Services
  • Rooms: 83
  • Telephone
  • Television
Main facilities
  • Rooms: 83
  • Elevator
  • Central heating
General services
  • Rooms: 83
  • Information not available
Hotel María Elena Palace
C/ Aduana, 19 (28013) - Madrid (Spain)

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Overall rating:  8.4 Based on the last 40 of 766 reviews

Would you recommend this hotel?

  • Yes: 77.5%
  • No: 10%
  • I don't know: 12.5%

Rating by subject

  • Cleanliness: 8.9
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 8.8
  • Quietness: 8.1
  • Room: 7.3
  • Value for money: 8.1

June/2013 Someone from kobe, Japan thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: atmosphere and location
  • Negative:
  • I RECOMMEND it for... Families, Couples, Classic style lovers, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear Guest, Many thanks for your compliments. We are really happy to know that your stay was enjoyable. We look forward to welcoming back soon. Thanks for your reliance. Kind Regards, CHH Hotels"

May/2013 Someone from huesca thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive: la ubicacion y el desayuno
  • Negative:
  • I RECOMMEND it for... Families, Couples, Business travelers
  • I recommend it especially AGAINST... Young travelers, Modern style lovers, Travelers with a car
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Estimado Huésped, Nos complace saber que su estancia en el Hotel Maria Elena Palace fue de su agrado.Gracias por hacernos llegar su comentario. Esperamos poder recibirle nuevamente en alguno de nuestros hoteles. Saludos, CHH Hoteles"

May/2013 Someone from Errenteria Gipuzkoa thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: la atención´y limpieza
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Muy bien
  • Location: 5 Muy buena
  • Common facilities and services: 5 Muy buena
  • Staff: 5 Muy bueno
  • Quietness: 5 Muy buena
  • Room: 5 Buena
  • Value for money: 2.5 Buena
Stars it deserves 4
  • The hotel's reply:

    "Estimado Cliente, Agradecemos que haya querido compartir con nosotros y el resto de clientes, su experiencia en el Hotel María Elena Palace. Le damos las gracias por su tiempo y confianza. Esperamos poder darle la bienvenida nuevamente en alguno de nuestros hoteles. Saludos, CHH Hoteles"

May/2013 Someone from Parma, Italy thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: the cleaning room
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Peace seekers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear Guest, We really appreciate your comment about your stay at María Elena Palace hotel. It´s a pleasure to have covered your expectations. Hope to see you soon. Kind Regards, CHH Hotels."

May/2013 Someone from Geneva- Switzerland thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: Everything is good
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Budget travelers
  • I recommend it especially AGAINST... Modern style lovers
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5 My room had no view. Does not matter as it was only for sleeping
  • Value for money: 10 Yes and breakfast was included.
Stars it deserves 4
  • The hotel's reply:

    "Dear Guest, Thanks for your comment. They help us to know your opinion about our hotel. We feel proud of having covered your expectations.Hope to see you soon in any of CHH Hotels. Kind Regards, CHH Hotels"

May/2013 Someone from Italy thinks:

  • Overall rating: 2.2
  • Would you recommend it? No
  • Positive:
  • Negative: dalla camera mi hanno rubato una borsa
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 2.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 2.5
  • Quietness: 5
  • Room: 5
  • Value for money: 5
Stars it deserves 1
  • The hotel's reply:

    "Caro cliente, vogliamo ringraziarLa per la sua opinione. Per primo siamo molto dispiaciuti per l'accaduto, speriamo Lei si abbia messo in contatto con l'albergo per soluzionarlo. Ci dispiace non aver potuto soddisfare le sue necessità, ma grazie alle sue opinione faremmo tutto il possibile per migliorare. Cordiali saluti. CHH Hotels"

April/2013 Someone from Salzburg thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Dear Guest, We really appreciate your opinion about your stay at María Elena Palace Hotel.Hope to see you soon and many thanks for trusting CHH Hotels. Kind Regards, CHH Hotels"

April/2013 Someone from Valencia thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: La habitación 405
  • Negative:
  • I RECOMMEND it for... Families, Couples, Peace seekers, Classic style lovers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Estimado Cliente, Gracias por dejarnos su comentario acerca de su estancia en el Hotel María Elena Palace.Nos alegra saber que cubrimos sus expectativas y que su estancia fue agradable. Esperamos volver a verle pronto en alguno de nuestros establecimientos. Saludos, CHH Hoteles."

April/2013 Someone from Brasil thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: ubicación y acomodaciones del hotel
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 2.5 había siempre mucho ruído por la noche, porque hay muchos bares cerca.
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Estimado Huesped, Agradecemos que comparta con nosotros su experiencia en nuestro Hotel. Nos complace saber que su estancia fue buena a pesar de no haber podido satisfacer sus necesidades al 100% por el tema del ruido. Gracias por confiar en CHH Hoteles. Saludos, CHH Hoteles"

April/2013 Someone from Italy thinks:

  • Overall rating: 5.7
  • Would you recommend it? I don't know
  • Positive: the fact that it's very central, that we could walk everywhere
  • Negative: the sheets in synthetic fibres
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 2.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 2
  • The hotel's reply:

    "Dear Guest, Thank you very much for your comment about your stay at María Elena Palace Hotel. Hope to see you soon. Kind Regards, CHH Hotels"

Hotel María Elena Palace C/ Aduana, 19 Madrid 28013 Spain
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