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Hotel María Elena Palace ****

Madrid,  Spain

Phone: +(34) 913604930 Fax: +(34) 913604789 E-mail:: info@hotelmariaelenapalace.es

Price: 70 - 185 € (Average)

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Rating by guests: 8.4 Based on 766 reviews

Located in the very centre of Madrid, only 50 m from the Puerta del Sol. With a classic style but with modern facilities, it combines the most select ambience with the functionality and comfort of a good hotel. The hotel has 64 very well equipped rooms, and several function rooms with a capacity of between 30 and 200 people. The hotel also has a bar, restaurant, room service, social lounge...

Room Services
  • Rooms: 83
  • Telephone
  • Television
Main facilities
  • Rooms: 83
  • Elevator
  • Central heating
General services
  • Rooms: 83
  • Information not available
Hotel María Elena Palace
C/ Aduana, 19 (28013) - Madrid (Spain)

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Overall rating:  8.4 Based on the last 40 of 766 reviews

Would you recommend this hotel?

  • Yes: 77.5%
  • No: 10%
  • I don't know: 12.5%

Rating by subject

  • Cleanliness: 8.9
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 8.8
  • Quietness: 8.1
  • Room: 7.3
  • Value for money: 8.1

March/2013 Someone from Switzerland thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: The location. The Breakfast and the staff
  • Negative: The matress was very very hard. To pay for the WiFi
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Classic style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 10 Quietness is only possible if you have a room at the back. Otherwise everybody complained for the noise on the street and the bad insonorisation.
  • Room: 5
  • Value for money: 5
Stars it deserves 4

March/2013 Someone from Málaga thinks:

  • Overall rating: 8.8
  • Would you recommend it? Yes
  • Positive: La amplitud de las habitaciones
  • Negative: Ambas habitaciones (la 314 y la 315) tenían un fuerte olor a cañerías en el cuarto de baño. Había que cerrar la puerta de comunicación con la habitación para que el olor desagradable no se extendiese. Por lo demás, todo muy agradable.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 5
  • Value for money: 10
Stars it deserves 3

  • The hotel's reply:

    "Estimado cliente. Agradezco y lamento su comentario, ya que nuestros esfuerzos están centrados en mejorar el servicio a nuestros clientes. Un saludo"

February/2013 Someone from Izegem thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: in the centre of Madrid, super nice breakfast !!
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4

February/2013 Someone from Heerlen, the Netherlands thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: Very kind staff, excellent breakfast, spacefull and very clean rooms and a warm ambiance
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Budget travelers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Dear Customer. We welcome your comments, help us keep improving. greetings"

February/2013 Someone from Bruselas thinks:

  • Overall rating: 6.6
  • Would you recommend it? Yes
  • Positive: localizacion
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 7.5 cerca de mi punto de reunion
  • Common facilities and services: 2.5 habitacion 303 con rastros de humedad en la pared y techo
  • Staff: 10
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3

  • The hotel's reply:

    "Dear Customer. We welcome your comments, help us keep improving. greetings"

February/2013 Someone from Israel thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: Location
  • Negative: No free wifi (even at th loby)
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Budget travelers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5 no free wifi
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

February/2013 Someone from Barcelona thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: Poder estar horas charlando con los amigos en vuestra amplia recepción.
  • Negative:
  • I RECOMMEND it for... Couples, Peace seekers, Classic style lovers, Modern style lovers, Business travelers
  • I recommend it especially AGAINST... Older travelers, Luxury, Budget travelers, Travelers with a car
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 10
  • Room: 5
  • Value for money: 7.5
Stars it deserves 4

  • The hotel's reply:

    "Estimado cliente Siempre es agradable escuchar ese tipo de comentarios, no por ello vamos a quedarnos relajados, intentaremos conseguir el 10. Un saludo"

February/2013 Someone from MURCIA thinks:

  • Overall rating: 8.6
  • Would you recommend it? Yes
  • Positive: ATENCIÓN EN RECEPCIÓN
  • Negative:
  • I RECOMMEND it for... Older travelers, Couples, Peace seekers, Classic style lovers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10 SITUACIÓN PERFECTA
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3

  • The hotel's reply:

    "Estimado cliente Agradecemos su comentario, esperamos contar de nuevo con su visita. Un saludo"

February/2013 Someone from Zug / Schweiz thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: Gute, zentrale Lage und trotzdem ruhig gelegen.
  • Negative: Keine Parkmöglichkeiten beim Hotel. Garage oder Parkplatz.
  • I RECOMMEND it for... Young travelers, Families, Couples, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3

  • The hotel's reply:

    "Dear Customer. We welcome your comments, help us keep improving. greetings"

February/2013 Someone from Barcelona thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: La tranquilidad del hotel.
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Estimado cliente. Agradecemos su comentraio, esperando contra de nuevo con su visita. Un saludo"

Hotel María Elena Palace C/ Aduana, 19 Madrid 28013 Spain
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